Refund policy

Lucky Scoops (mystery items)
Because every scoop is a surprise assembled just for you, opened scoops can't be returned — that's what keeps the magic (and the price) fair for everyone.

But hear this clearly: if anything arrives damaged, broken, or missing, we will make it right. Message us within 30 days of delivery with a photo, and we'll send a replacement or refund that item — your choice. No forms, no fuss.

Shop items (non-mystery)
Since our pieces travel a long way to reach you, we don't ask you to send anything back. If something's wrong with your order, show us a photo and we'll fix it — replacement or refund.

Wrong or missing items
Missed something from your order? Same promise: photo within 30 days, we make it right.

How to reach us
Email hello@ribbelle.com — we reply within 24–48 hours.